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SHIPPING:
Order Processing Period: 1-5 business days upon PayPal payment confirmation
Shipping From: Manila, Philippines (Southeast Asia)
Shipping Method: Registered Mail (may be tracked but not insured)
Estimated Shipping Period:
Asia, Europe and Canada 1-3 weeks
US West Coast 2-3 weeks
US East Coast 3-4 weeks
Philippines 1-3 business days (via local courier)
In the event of delays, please understand that I have no control of mail operations, flight, road and weather conditions.
If you need the package sooner than above, please let me know so I can quote you an alternative shipping option.
REFUNDS & EXCHANGES:
Products are sold in good condition except when indicated otherwise. You are encouraged to ask questions prior to payment to manage your expectations. It is assumed that purchasing from this shop would mean that you have read and understood the shop's policies. If you have any concerns, it would be best to contact me prior to filing a claim from Etsy or PayPal. I am open to hear your concerns and agree on a fair solution.
The following cases are definitely not eligible for refund, free replacement, and/or free re-delivery:
1. Buyer provided wrong or incomplete address; moved to another address
2. Buyer failed to claim or schedule re-delivery of package despite post office notice, whether or not item was clearly labeled as "Returned to Sender". If no notice was left by your mailman, your local post is liable for the undelivered package
3. Buyer failed to report any damage on the product within 3 days from delivery
Nevertheless, feel free to re-order if item is still available.
As for untraceable or lost packages, the liability depends on where the last package status was processed. If within my country, I am willing to re-deliver the package or give you a refund. If it reached your country's territory, your local post is liable for the package.
DISCLAIMER:
Disclaimer:
Due to varying display settings, the colors on the product photos shown may appear slightly different from those of the actual products.
For handmade products, each item is carefully made by hand and may vary slightly from product photos.
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